How to Make a Privacy Complaint

We take your privacy seriously. If you believe Kry10 has not handled your personal information in accordance with applicable privacy laws or our Privacy Policy, you have the right to make a complaint, and we will work to resolve it promptly.

Step 1: Contact Us First

We ask that you give us the opportunity to resolve your concern before escalating to a regulator.
To raise a privacy complaint, please contact our Privacy Officer:
Email: privacy@kry10.com
Subject line: Privacy Complaint
Please include:
• Your name and contact details
• A full description of your complaint
If you are based in the United Kingdom, you may also write to us at:
Kry10 Ltd Annecy Court, Ferry Works, Summer Road Thames Ditton, Surrey, England, KT7 0QJ
We will acknowledge your complaint within 5 business days and aim to provide a full response within 30 days. If your complaint is complex and requires more time, we will let you know.

Step 2: If You Are Not Satisfied

If you are unhappy with our response, or if we have not resolved your complaint within 30 days, you can escalate to the relevant regulator for your location.
If you are based in the United Kingdom, you are required to lodge your complaint with us through one of the means described in Step 1 before escalating to the ICO. The ICO expects individuals to raise their concern with the organisation first.

Step 3: EU and UK Individuals — Independent Dispute Resolution

If you are in the EU or UK and your complaint relates to personal data transferred to Kry10 Corporation in the United States under the EU-U.S. Data Privacy Framework or its UK Extension, you may also submit your complaint free of charge to our independent recourse mechanism:
JAMS jamsadr.com/DPF-Dispute-Resolution
If your complaint remains unresolved after this process, you may invoke binding arbitration under the Data Privacy Framework Annex I procedure at dataprivacyframework.gov/Arbitration.

For more information about how we handle your personal data, please read our Privacy Policy.